Bilingual Sales Operations Service Agent – Spanish, Mandarin, Cantonese

This is a fully remote position, open to applicants in New York.

📋 Description

• Delivers exceptional online and telephone support to all customers, including brokers, agents, and their uplines.

• Ensures high-quality management of customer inquiries through mail, email, and chat communications.

• Addresses inquiries and resolves issues related to all facets of broker/agent operations: queries regarding member eligibility, benefits, the claims process, product inquiries, and various other customer support functions.

• Manages broker/agent inquiries and issues related to onboarding, recertification, and commissions.

• Provides recommendations to management regarding problems, trends, and opportunities for process enhancement.

• Maintains open communication with both internal and external customers.

• Collaborates with the Quality Assurance team to comprehend, monitor, and analyze quality performance challenges.

• Adapts to a flexible schedule that includes late shifts and weekends, especially during the Annual Open Enrollment Period, Open Enrollment Period, and during unexpected business interruptions.

⛳️ Requirements

• High school diploma or GED from an accredited institution.

• Experience in telephonic customer service, including the management of escalated calls.

• Proficiency in Microsoft Office Suite applications, including Excel, Word, PowerPoint, and Outlook.

• Skills in conflict resolution.

• Background in managing complex situations and/or projects.

• Experience in the healthcare industry.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Incentive and recognition programs.

• Life insurance.

• 401k contributions.