Bilingual Patient Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries through a variety of communication methods including inbound and outbound calls, emails, text messages, and web chats.

• Organize patient appointments and handle any changes or cancellations effectively.

• Deliver comprehensive pre-appointment and post-appointment instructions to patients.

• Conduct follow-ups with patients as necessary to ensure they have received all required information.

• Assist in the operations of the clinic by coordinating and performing administrative tasks.

• Keep precise records of all patient interactions.

• Manage multiple communication channels simultaneously while maintaining a calm and professional demeanor throughout.

⛳️ Requirements

• Full professional fluency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a comparable client-facing position.

• Demonstrated experience working in a fully remote environment.

• Strong written communication skills with a keen attention to grammar and clarity.

• Comfortable with learning and using various software tools and platforms.

• A reliable internet connection and a dedicated, quiet workspace at home.

• Excellent organizational skills with the ability to juggle multiple tasks simultaneously.

• A patient, empathetic, and consistently professional communication style.

• Must currently reside in Mexico.

🏝️ Benefits

• Paid training.

• Fully remote work opportunity.

• Equipment provided (laptop).