Bilingual Paralegal

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in managing regulatory issues, litigation, and escalated consumer complaints in a dynamic and highly regulated setting.

• Collaborate closely with Legal Counsel and cross-functional partners to ensure legal files, documentation, and processes are maintained accurately, consistently, and are audit-ready.

• Keep legal and regulatory records in HighQ updated, ensuring information is precise, complete, and promptly reflects incoming consumer complaints, regulatory communications, and case developments.

• Prepare and organize List Case Activities (LCA) worksheets, summaries, evidence, and related documentation.

• Oversee and manage Legal shared drives, applying consistent naming conventions and version control practices.

• Coordinate the intake and documentation for new complaints by partnering with Complaint Management to collect case summaries, LCAs, and supporting materials.

• Assist in addressing escalated and regulatory complaints by preparing case files and tracking key milestones and timelines.

• Monitor and maintain records of hearings, mediations, regulatory deadlines, limitation periods, and significant milestones.

• Contribute to the development and upkeep of the Legal Knowledge Center by organizing templates, playbooks, regulatory guidance, and best practices.

• Facilitate coordination and communication between Legal Counsel, Complaint Management, Privacy, Compliance, and other internal teams.

⛳️ Requirements

• Paralegal diploma or equivalent legal training.

• Five (5) to seven (7) years of relevant experience in a legal, regulatory, or compliance setting (preferred).

• Experience in a highly regulated industry (such as financial services, credit reporting, or privacy) is advantageous.

• Bilingual proficiency in both English and French (written and spoken).

• High proficiency in Microsoft Office Suite (particularly Excel and PowerPoint).

• Strong organizational abilities with the capacity to manage multiple files and deadlines concurrently.

• Exceptional attention to detail and the capability to thrive in a fast-paced, regulated environment.

• Effective communication and collaboration skills.

• High level of integrity and professionalism when handling privileged and sensitive information.

• Strong ethical judgment and discretion.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment that values collaboration and innovation.