Bilingual Mortgage Operations Specialist – Fulfilment Officer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Reporting to the Manager of Mortgage Operations, the Mortgage Operations Specialist plays a crucial role in supporting Originations by delivering exceptional customer service for document processing.

• Responsible for ensuring precise data entry, collaborating with both internal and external stakeholders, and prioritizing operational efficiencies.

• Effectively communicates in both verbal and written forms with internal and external stakeholders regarding incomplete documents or the need for additional information.

• Maintains and leverages Salesforce dashboards to monitor and manage deals within the pipeline.

• Reviews and approves supporting documents in accordance with HTB’s risk appetite and established policies.

⛳️ Requirements

• A college diploma or equivalent qualification is mandatory.

• The role necessitates a minimum of 2 years of experience in Mortgage Administration, Operations, or a comparable financial services position.

• A commitment to learning and a desire to enhance your knowledge and skills is essential.

• Excellent professional communication skills, both written and verbal (including phone interactions).

• Highly organized, detail-oriented, and capable of effectively managing your time.

• Proficiency in both French and English is required.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements