Bilingual Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Oversee the scheduling of appointments, including confirmations and reminders through phone, text, or email.

• Coordinate patient intake and manage communications at the front desk.

• Ensure the accuracy and confidentiality of patient records and files.

• Assist with insurance verification, pre-authorizations, and the coordination of billing.

• Follow up on claims as necessary.

• Conduct outreach to patients and follow up with families or guardians.

• Utilize telehealth platforms for coordinating sessions and troubleshooting issues.

• Professionally answer inbound calls in both English and Spanish.

• Prioritize and address emails, texts, and inquiries from clients.

• Communicate clearly and empathetically with clients and their families.

• Lead outreach efforts via email and phone to preschools, schools, pediatricians, neurologists, healthcare providers, and community centers.

⛳️ Requirements

• Proficiency in both spoken and written English and Spanish — required.

• Previous experience in a healthcare setting or ABA therapy is preferred but not mandatory.

• Comfortable managing insurance processes, including pre-authorizations and verifications.

• Excellent communication and interpersonal skills.

• Familiarity with Google Workspace, including Docs, Sheets, Calendar, and Gmail.

• Knowledge of telehealth platforms is advantageous.

• Experience with or willingness to learn Central Reach; prior experience is preferred.

• Experience in managing social media accounts for a business or practice.

• Background in content planning or digital marketing, even at a basic level.

• Understanding of HIPAA and confidentiality standards.

• Must possess relevant work experience.

• Submission of an NBI clearance and/or Local Police Clearance background check is required before onboarding.

• Availability for video meetings with a camera on as necessary.

• A reliable laptop or desktop computer is essential.

• A high-speed internet connection of at least 10 Mbps is required.

• A noise-canceling headset is necessary.

• A webcam for virtual meetings is required.

• A quiet, professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances as an independent contractor.