Bilingual, Mandarin Senior Customer Success Manager – SMB, Dedicated, Emerging Markets

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a regionally assigned portfolio of clients

• Collaborate closely with New Business Sales and Growth Sales Leadership teams

• Work cross-functionally with Product and Professional Services teams

• Establish credibility and trust with clients

• Maintain and expand SaaS revenue through consultative interactions

• Promote activation and adoption of the Toast product suite

• Perform discovery to uncover opportunities for expansion

• Assist in developing scalable Customer Success processes

• Travel for in-person client visits

⛳️ Requirements

• Proficient/Bilingual in Mandarin Chinese and English (both written and spoken)

• 6+ years of experience in Account Management, Customer Success, Sales, or a similar field

• Proven capability to work independently

• Strong technical knowledge

• History of surpassing objectives

• Outstanding communication and relationship-building skills

• Adaptable and versatile

• Strong critical thinking and problem-solving abilities

🏝️ Benefits

• Competitive salary and benefits packages

• Health insurance coverage

• Flexible work options

• Opportunities for professional growth