📋 Description

• Act as the main contact for students, faculty, and staff reaching out to the IT Help Desk, delivering Tier 1 support for issues promptly and professionally.

• Diagnose and address Tier 1 problems, including password resets and account management, along with other issues referenced in knowledgebase articles.

• Work in collaboration with IT personnel to resolve and manage outstanding tickets in the IT ticket tracking system.

• Generate precise and comprehensive tickets for each customer interaction.

⛳️ Requirements

• High school diploma or its equivalent.

• At least one year of relevant experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual equipment.

• Proficiency in both written and spoken Spanish and English.

• Capability to swiftly diagnose and resolve technical challenges.

• Strong problem-solving abilities and critical-thinking skills.

• Capacity to follow established schedules, meet deadlines, and cover shift patterns to ensure necessary client support.

🏝️ Benefits

• This role provides the chance to apply your enthusiasm for technology and dedication to process enhancement to improve operations while developing your technical expertise.

• Bilingual proficiency in English and Spanish is a requirement.

• Location: Remote, working Monday to Friday from 9 a.m. to 6 p.m. PST.