Bilingual Healthcare Customer Service Representative, Cantonese-English

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls from clients

• Engage thoughtfully with customers to comprehend their requirements

• Perform research across various systems to address inquiries

• Offer clear, accurate information to assist consumers in navigating healthcare choices

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a specified schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Cantonese

• High school diploma or its equivalent

• Strong empathy, patience, and attentiveness to customer needs

• Comfortable using computer systems and Windows-based applications

• A distraction-free, designated workspace at home

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement

• Health and wellness incentives