Bilingual Healthcare Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming member calls and provide precise information about healthcare benefits, eligibility, and available services.

• Investigate member inquiries, address issues, and respond within defined service level agreements (SLAs).

• Meticulously document member interactions, solutions, and follow-up actions in the customer relationship management (CRM) system.

• Work collaboratively with team members, leadership, and business partners to resolve member issues and ensure an outstanding customer experience.

• Make outbound calls to members as necessary to provide updates, gather additional information, or support business initiatives.

• Assist members across California via telephone while efficiently navigating multiple computer systems.

• Help members access the healthcare information and services they require.

⛳️ Requirements

• Must live in the state of California.

• Proficient in both English and Spanish, able to communicate effectively with members in either language.

• Experience in a busy inbound call center or customer contact center environment.

• Excellent verbal and written communication skills with a strong desire to assist others.

• Comfortable using multiple computer applications, CRM systems, and telephone technology while supporting customers.

🏝️ Benefits

• Work flexibility.

• Learning and career development opportunities.

• Comprehensive training provided.

• Continuous coaching available.

• Opportunities for professional advancement.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.