Bilingual Disability Case Analyst, Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Proactively manage a designated caseload while adhering to specified service level agreements and targeted turnaround times.

• Execute daily administrative responsibilities, including timely responses to emails and phone inquiries.

• Evaluate claims by considering contractual, medical, and vocational challenges.

• Foster positive relationships through regular collaboration with plan sponsors, plan members, treatment providers, and internal stakeholders.

• Draft letters to convey relevant benefit-related information grounded in analytical reasoning.

• Exhibit resilience, emotional intelligence, and empathy when engaging and communicating with plan members.

⛳️ Requirements

• Fully bilingual in French and English.

• Possess a college or university degree in a healthcare field or equivalent professional experience.

• Proven ability to make impactful decisions efficiently and effectively under tight deadlines.

• Familiarity with disability management and/or group benefits is considered an asset.

• Experience in a health-related domain is a plus.

• Proficient and comfortable in managing both incoming and outgoing calls.

• Strong organizational and prioritization capabilities.

🏝️ Benefits

• Health insurance.

• Dental coverage.

• Support for mental health.

• Vision insurance.

• Coverage for short- and long-term disability.

• Life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Benefits for adoption and surrogacy.

• Wellness programs.

• Paid time off, including holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• Retirement savings plans with employer matching.

• Resources for financial education and counseling.