Bilingual Dental Admin, Receptionist

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Manage incoming and outgoing patient calls in both English and Spanish.

• Address emails, texts, and patient inquiries in a professional and timely manner.

• Deliver friendly, empathetic, and patient-focused customer service.

• Conduct appointment reminders and follow up on treatments.

• Assist in enhancing patient engagement and treatment acceptance.

• Efficiently schedule, confirm, reschedule, and oversee patient appointments.

• Coordinate calendars and streamline scheduling workflows.

• Ensure that patient information and appointment details are accurate and up to date.

• Facilitate smooth communication between patients and the dental team.

• Verify insurance eligibility, benefits, and coverage prior to appointments.

• Assist with billing coordination and payment posting.

• Support claims follow-up and insurance documentation processes.

• Help patients comprehend coverage and payment-related information.

• Manage patient intake and demographic updates.

• Maintain precise digital records and documentation.

• Assist with data entry, reporting, and administrative processes.

• Ensure that all records are organized and compliant with HIPAA regulations.

• Contribute to additional operational tasks to enhance office efficiency.

⛳️ Requirements

• Bilingual proficiency in English and Spanish (both spoken and written) — REQUIRED.

• English proficiency level: C1 or higher is mandatory.

• Effective and professional communication skills with a neutral accent preferred.

• A minimum of 1–2 years of experience in: U.S. dental administration, U.S. healthcare administration, dental front desk support, medical scheduling, or insurance coordination.

• Strong understanding of: dental workflows, insurance verification, appointment scheduling, and patient communication.

• Experience with dental PMS platforms such as: Dentrix, Eaglesoft, Open Dental, or similar systems.

• Excellent multitasking and organizational skills.

• High attention to detail and professionalism.

• Ability to work independently in a remote setting.

• Strong commitment to accountability, confidentiality, and HIPAA compliance.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Supportive team environment and culture.