Bilingual Dental Admin, Receptionist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage incoming and outgoing patient calls in both English and Spanish.

• Address emails, text messages, and patient inquiries with professionalism and timeliness.

• Deliver friendly, empathetic, and patient-focused customer service.

• Conduct appointment reminders and follow-ups on treatments.

• Enhance patient engagement and acceptance of treatment plans.

• Efficiently schedule, confirm, reschedule, and oversee patient appointments.

• Coordinate calendars and streamline scheduling processes.

• Ensure that patient information and appointment details are accurate and up-to-date.

• Facilitate smooth communication between patients and the dental team.

• Verify insurance eligibility, benefits, and coverage prior to appointments.

• Assist with billing coordination and posting of payments.

• Support claims follow-up and documentation processes for insurance.

• Help patients comprehend information related to coverage and payments.

• Manage patient intake and update demographic information.

• Maintain precise digital records and documentation.

• Provide support for data entry, reporting, and administrative tasks.

• Ensure that all records are organized and comply with HIPAA regulations.

• Assist with other operational tasks to enhance office efficiency.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written) — REQUIRED.

• English proficiency must be at a C1 level or higher.

• Clear and professional communication skills with a preferred neutral accent.

• At least 1–2 years of experience in:

• U.S. dental administration.

• U.S. healthcare administration.

• Dental front desk support.

• Medical scheduling or insurance coordination.

• Strong knowledge of:

• Dental workflows.

• Insurance verification.

• Appointment scheduling.

• Patient communication.

• Experience with dental PMS platforms such as:

• Dentrix.

• Eaglesoft.

• Open Dental.

• Similar systems.

• Excellent multitasking and organizational skills.

• High attention to detail and professional demeanor.

• Ability to work independently in a remote setting.

• Strong commitment to accountability, confidentiality, and HIPAA compliance.

🏝️ Benefits

• Competitive salary.

• Health and dental insurance.

• Flexible work hours.

• Opportunities for professional development.

• Supportive and collaborative work environment.