Bilingual Customer Support, Finnish-English

This is a fully remote position, open to applicants in Finland.

📋 Description

• Deliver professional and courteous service through email and live chat platforms.

• Understand and support our users' needs effectively.

• Assist users in creating and launching their websites, setting up their URLs, troubleshooting errors, and identifying bugs.

• Respond to inquiries regarding student discounts.

• Enhance the appearance of our users' pages.

• Provide e-commerce and form solutions.

• Conduct translation tasks and participate in product testing.

⛳️ Requirements

• Passionate about ensuring customer satisfaction!

• Possesses excellent Finnish (native level) and English communication skills, both written and verbal.

• Has experience in customer support within a fast-paced environment.

• Skilled in managing challenging customers/clients.

• Demonstrates strong analytical and problem-solving abilities.

• Maintains accurate records effectively.

• Functions well as part of a team.

• Capable of prioritizing tasks and multitasking efficiently.

• Works well with minimal supervision.

• Available to work during holidays and weekends.

• Able to work remotely on a full-time basis (minimum of 40 hours per week; GMT+8 time zone) with a personal laptop/computer and a reliable internet connection.

• Familiarity with Domains, SEO, and Analytics is a plus!

🏝️ Benefits

• Flexibility of working from home.

• Engaging and collaborative international work environment.

• Opportunities for career progression.

• Training and personal development prospects.

• Paid leave after one (1) year of service.