Bilingual Customer Support, Finnish-English

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Deliver professional and courteous service via our email and live-chat platforms.

• Understand and support the needs of our users.

• Assist users in creating and launching their websites, setting up personalized URLs, resolving errors, or identifying bugs.

• Respond to inquiries regarding student discounts.

• Enhance the appearance of our users' pages.

• Provide e-commerce and form solutions.

• Conduct translation tasks and participate in product testing.

⛳️ Requirements

• Passionate about ensuring customer satisfaction!

• Possesses excellent Finnish (native level) and English communication skills, both written and verbal.

• Has experience in customer support within a fast-paced setting.

• Skilled in managing challenging customers or clients.

• Exhibits strong analytical and problem-solving abilities.

• Maintains accurate records effectively.

• A collaborative team player.

• Capable of prioritizing tasks and multitasking efficiently.

• Able to work independently with minimal supervision.

• Available to work during holidays and weekends.

• Can work remotely and full-time (minimum of 40 hours per week; GMT+8 time zone), equipped with own laptop/computer and a reliable internet connection.

• Familiarity with Domains, SEO, and Analytics is advantageous!

🏝️ Benefits

• The convenience of remote work.

• A fun and collaborative international work environment.

• Opportunities for career progression.

• Access to training and development opportunities.

• Paid leave after one (1) year of service.