Bilingual Customer Support Agent – German/Brazilian Portuguese

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the main point of contact and engage with customers when a tracker activates an alarm, always demonstrating calmness, empathy, and clarity.

• Manage inquiries through phone, chat, or email, providing practical and customer-centric solutions.

• Diligently document and record each interaction, ensuring that all information is comprehensive for the next agent.

⛳️ Requirements

• Proficiency in German and Portuguese, along with professional communication abilities in English.

• Empathetic, clear, and optimistic communication skills.

• A collaborative spirit and readiness to work alongside international colleagues.

• Capability to maintain composure and professionalism in high-pressure situations.

• Dedication to delivering exceptional support, both verbally and in writing.

🏝️ Benefits

• Collaborative environment: we function as a team and provide mutual support, particularly during challenging periods.

• Growth and clarity: well-structured processes, ongoing feedback, and genuine opportunities for personal development.

• Modern tools: training, assistance, and technology to enable you to excel in your role.