Bilingual Customer Service, Technical Support Representative – Spanish/English

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Deliver outstanding customer service through phone and chat in both Spanish and English.

• Welcome customers, verify their accounts, actively listen, and demonstrate empathy.

• Address internet, Wi-Fi, and basic device problems (Level 1–2 support).

• Utilize tools like Freshdesk, Sonar CRM, and other internal systems.

• Accurately document all interactions and adhere to procedures/SLAs.

• Refer complex issues to senior technicians as necessary.

⛳️ Requirements

• Proficient in both Spanish and English (oral and written).

• At least 1 year of experience in customer service (preferably in a call center or help desk setting).

• Comfortable with basic technical troubleshooting (internet, Wi-Fi, devices).

• Excellent typing and multitasking abilities (able to navigate multiple systems while assisting customers).

• Professional, patient, and composed when dealing with upset or frustrated customers.

• Available to work overnight shifts, weekends, and rotating schedules in a 24/7 environment.

• Reside in NY State or Florida (preferably near Plainview, NY or Ocala, FL area).

🏝️ Benefits

• Opportunities for overtime.

• Paid training.