Bilingual Customer Service Representative – Korean

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer interactions across various platforms

• Contribute to sales growth while serving as a brand ambassador in communications

• Offer pre-sales assistance by addressing product inquiries

• Provide post-sales support by resolving order-related issues

• Oversee multi-channel communications, including emails and phone calls

⛳️ Requirements

• Native-level proficiency in **Korean** (both written and spoken)

• Strong command of **English** for internal communication

• At least **1 year of experience in customer service**, ideally within e-commerce or online retail

• Experience with **marketplace platforms** (Coupang, Naver, Shopee, Lazada, etc.) is highly advantageous

• Knowledge of **order management systems, CRMs, and ticketing tools**

• Comprehensive understanding of e-commerce processes (order lifecycle, returns, refunds, logistics)

🏝️ Benefits

• Stable high-speed internet connection

• Quiet and professional workspace conducive for calls