Bilingual Customer Service Representative – Group and Individual Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Become a part of our team as a Bilingual Customer Service Representative and assist in supporting members throughout Canada.

• In this position, you will deliver support and services to our members, allowing you to effectively resolve issues and positively contribute to a collaborative team atmosphere.

• Your primary goal in this role is to ensure the highest level of customer service possible.

• This is not your standard contact center experience – we boast some of the highest employee satisfaction ratings within the company!

⛳️ Requirements

• A passion for assisting others is essential – this is non-negotiable.

• Excellent communication skills are a must – whether through email or phone, you should be clear, concise, and friendly.

• You bring a positive, solution-oriented mindset to every challenge you face.

• A high school diploma is required; post-secondary education or equivalent experience is preferred.

• You possess a keen attention to detail in a fast-paced environment.

• Ability to work independently in a remote setting; you must be comfortable sitting while using a computer and headset for extended periods.

• Candidates with over 2 years of experience in a Contact Centre have shown to thrive in our environment.

• Strong technical skills are necessary – you should be able to navigate multiple applications while assisting callers.

• You excel at problem-solving; understanding callers' needs and quickly determining the best solutions in any situation.

• Fluency in both English and French, written and spoken, is required.

🏝️ Benefits

• Comprehensive health, vision, and dental coverage that is fully employer-paid starting on your first day.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual Incentive Bonus acknowledging your contributions to our achievements.

• Along with paid vacation, we offer an additional week of vacation in your first year and an optional Vacation Purchase Program.

• Flexible work arrangements and a strong focus on work-life balance, including remote and hybrid options.

• An organization that fosters personal learning and growth with ample opportunities for career advancement.