Bilingual Customer Service Representative, English and Spanish

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Manage both incoming and outgoing calls within a call center setting.

• Act as the initial point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a high level of customer satisfaction.

• Communicate with customers through phone, email, and face-to-face interactions to address questions, concerns, and service requests.

• Support customers with payments, renewals, cancellations, and various policy-related matters.

• Record customer interactions and maintain comprehensive documentation.

• Work collaboratively with team members to meet departmental objectives and service standards.

⛳️ Requirements

• Bilingual in Spanish and English is highly preferred.

• Minimum of 2 years of Customer Service experience, preferably in a BPO environment.

• Exceptional verbal and written communication abilities.

• Strong problem-solving capabilities, with the ability to stay composed in challenging situations.

• Previous customer service experience is essential; experience in the insurance industry is advantageous.

• Effective organizational skills.

• Team-oriented, reliable, and professional demeanor.

• Available for a full-time position and flexible with schedule shifts.

🏝️ Benefits

• Health insurance

• Flexible work arrangements