Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Answer customer service calls and handle correspondence in line with Standard Operating Procedures and contact requirements.

• Manage correspondence following Standard Operating Procedures and contractual obligations.

• Record correspondence and interactions in compliance with Standard Operating Procedures and contract stipulations.

• Execute updates in the SMI system and State system according to Standard Operating Procedures and contract guidelines.

⛳️ Requirements

• Bilingual in English and Spanish is essential.

• Must possess a high school diploma or equivalent.

• Minimum of one year of previous experience in service delivery, customer service, call center technology, or a related field, or an equivalent mix of education and experience.

• Strong data entry skills, including proficiency with keyboard, mouse, and 10-key pad.

• Familiarity with software such as Microsoft Word, Excel, and other Windows applications.

🏝️ Benefits

• Work from home!

• Paid training!

• Consistent schedule: Monday - Friday between 8:00am CT - 6:00pm CT.

• Benefits begin after 30 days of employment.

• 401(k) plan.

• Reimbursements for gym memberships.

• Opportunities for career advancement.

• A dynamic, enjoyable, and supportive virtual work environment.

• Colleagues who feel like family.