Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools linked to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Establish effective working relationships with all stakeholders.

• Assist the leadership team by pinpointing issues via established escalation pathways.

• Track and monitor the status of all assigned work-in-progress issues.

• Escalate and resolve issues to guarantee suitable turnaround times.

• Engage in process enhancement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Ensure compliance with all relevant laws and regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• A minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED is required.

🏝️ Benefits

• Health insurance

• 401(k) plan participation

• Paid time off

• 15 vacation days per year

• Paid parental leave

• Life and disability insurance

• Paid wellness time and reimbursements

• 11 paid holidays