Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver assistance and service to providers and members within the federal contact center.

• Act as the initial point of contact for inquiries.

• Skillfully resolve issues and foster a positive team environment.

• Guarantee that callers receive the utmost level of customer service.

• Assist callers while managing multiple software applications.

• Comprehend callers’ needs and identify effective solutions.

• Communicate with customers and internal stakeholders in both English and French.

• Work scheduled 7.5-hour shifts from Monday to Friday, which may include evening shifts after training.

⛳️ Requirements

• Availability to work varying shifts between 7 am and 10 pm from Monday to Friday.

• Customer-centric mindset.

• Clear, concise, and friendly communication skills via email and phone.

• Training and education and/or relevant experience in customer service or healthcare.

• Minimum of a high school diploma.

• Ability to focus and maintain a high level of attention to detail.

• Capability to sit while using a computer and headset for extended periods.

• Strong technical skills.

• Proficiency in multitasking and navigating multiple software applications concurrently.

• Problem-solving skills and the ability to learn rapidly.

• Fluently bilingual in English and French, both written and verbal.

• Reliability Status Clearance (Enhanced Level B) required.

• Fingerprinting, Criminal Record Check, and Credit Check required.

• Must have lived in Canada for at least 5 years.

• Must possess Permanent Resident or Citizenship Status.

• A private, secure, quiet, distraction-free home working environment with locked doors and a controllable atmosphere.

• Approved home internet network.

• Experience in a Contact Centre is beneficial; 2+ years is noted as advantageous for success.

🏝️ Benefits

• Monday to Friday shifts concluding at 10 pm AT.

• No overnight shifts.

• No weekend work.

• Comprehensive virtual paid training program.

• Permanent full-time position with growth opportunities.

• Flexible work arrangements promoting work-life balance.

• Options for remote and hybrid work.

• Extensive health, vision, and dental plan, fully employer-paid from day one.

• 100% employer-matched Defined Contribution Pension Plan.

• Annual Incentive Bonus.

• Paid vacation.

• A bonus week of vacation in the first year.

• Optional Vacation Purchase Program.

• Opportunities for personal learning and growth.

• Career development prospects.

• Supportive leadership, training, and team resources.