Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee incoming communications via calls, emails, and messages from clients, ensuring prompt and accurate replies to their inquiries.

• Gather and record critical information from clients regarding their cases, guaranteeing all essential details are logged correctly.

• Assist clients in understanding their cases by offering updates and information about the legal process.

• Handle and resolve client issues or concerns in a professional and empathetic manner, escalating complex matters to the appropriate team members when necessary.

• Provide support for administrative duties as required, which may include data entry, managing schedules, and organizing client files.

⛳️ Requirements

• Proficiency in both English and Spanish is essential.

• A high school diploma or equivalent is required; some college experience is preferred.

• Prior experience in customer service, ideally within a legal or office setting.

• Excellent communication skills, both verbal and written, demonstrating a customer-focused approach.

• Competent in using Microsoft Office Suite, with familiarity in case management software considered an advantage.

• Capability to multitask, prioritize, and efficiently manage time in a dynamic environment.

• Possess empathy, patience, and a positive demeanor when interacting with clients, particularly during their challenging times.

🏝️ Benefits

• Positive Culture: Join a supportive and innovative team.

• Professional Growth: Opportunities for career advancement and continuous professional development.

• Work-Life Balance: Flexible work arrangements to help maintain a healthy balance between personal and professional life.