Bilingual Care Coordinator – Insurance, SimplePractice Experience Required

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Professionally handle both inbound and outbound calls from patients.

• Organize and manage patient appointments and subsequent visits.

• Confirm insurance eligibility and benefits.

• Assist in obtaining prior authorizations and coordinating referrals.

• Follow up with patients about their appointments, treatment plans, and any outstanding requirements.

• Communicate with insurance companies regarding eligibility, coverage, and authorizations.

• Keep accurate patient records and documentation within the Electronic Medical Record (EMR) system.

• Facilitate communication among providers, patients, and external healthcare partners.

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.

• Provide outstanding customer service to support patient retention.

⛳️ Requirements

• At least 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a similar healthcare administrative role.

• Prior experience with insurance plans based in Illinois.

• Exceptional verbal and written communication skills in English, along with a professional phone demeanor.

• Strong knowledge of healthcare workflows and processes related to patient coordination.

• Must possess a HIPAA compliance certificate.

• Ability to thrive in a fast-paced healthcare environment while ensuring accuracy.

• Experience with SimplePractice EHR is required.

🏝️ Benefits

• Fully remote work opportunities.

• Flexible scheduling options.