Bilingual Care Agent

📋 Description

• Respond to inbound communications via email, chat, text, and phone in a timely and efficient manner.

• Utilize advanced technologies such as Google Suite, Microsoft 365, Dialpad, Hubspot, and Adobe Acrobat DC Pro to facilitate precise communication and reporting.

• Organize client files within an online database, monitor deadlines, and manage calendars for teamwork and caseload management.

• Gather, assess, and document critical papers to ensure accurate and prompt case processing.

• Comprehend and adhere to essential success metrics for your position, providing regular updates on progress.

• Maintain up-to-date databases and tracking systems, delivering effective administrative support.

⛳️ Requirements

• An Associate Degree or equivalent professional experience.

• 1-2 years of experience in a call center setting, particularly in customer service or technical support.

• Bilingual proficiency in both English and Spanish is mandatory.

• Demonstrated ability to effectively use Customer Relationship Management databases or similar organizational tools.

• Availability during customer service center operational hours: 8:30am to 5:30pm, Monday through Friday.

• A home office setup for remote work that ensures confidentiality as required by our programs.

• Experience engaging with diverse communities and a strong commitment to social impact and justice.

• Ability to adapt in a dynamic, fast-paced environment with excellent interpersonal skills for collaborative teamwork.

• Familiarity with call center operations, capable of managing high call volumes while ensuring a positive customer experience.

• Maintain an average of over 30 calls per day and an average handling time of less than 10 minutes.

• Intermediate computer skills or higher, including multitasking across various applications, comfort with fast-paced instant messaging, basic CRM knowledge, and efficient system navigation.

• Proficiency in Microsoft Office and Google Suite.

🏝️ Benefits

• Competitive salary.

• Flexible time-off policy.

• Comprehensive benefits package, including medical, dental, and vision coverage.

• 401k retirement plan.

• Annual technology stipend of $720.