Bilingual Call Center/Sales Coordinator, English-Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Leadership and Coaching: You will implement daily coaching initiatives and follow-up sessions to inspire the team to surpass their commercial objectives.

• Funnel Optimization: You will execute strategies aimed at increasing the monthly conversion rate by a minimum of 5 percentage points.

• Lead Quality Oversight: You will guarantee that 90% of prospects moving forward to consultation are adequately qualified, collaborating closely with the Marketing team.

• Missed Call Mitigation: You will act as the "Guardian of the Phone," proactively assessing and addressing missed calls from potential clients to ensure no inquiries go unanswered.

• Data Mastery: You will create and present weekly KPI dashboards and quarterly "Sales Boulders" to facilitate informed strategic decision-making.

⛳️ Requirements

• Minimum of 2 years' experience as a Sales Coordinator in a BPO or Sales Call Center environment.

• Bilingual proficiency (Spanish / English) – fluent in both spoken and written communication (B2 level).

• Familiarity with HubSpot CRM.

• Sales Team Leadership: Demonstrated experience in coordinating and motivating sales teams, ideally in remote settings.

• Conversion Management: Proven history of implementing strategies to enhance lead-to-sales conversion rates.

• Strategic Operational Planning: Ability to design quarterly goals (Sales Boulders) and maintain high-availability schedules.

• Sales Coaching: Skilled in executing daily training programs grounded in high-performance methodologies, such as Cardone.

• Lead Quality Control: Oversight of the client acquisition process and prospect classification (Lead Scoring).

🏝️ Benefits

• A competitive compensation package: base hourly pay (10-18USD) plus incentives (based on work experience), with potential hourly rate increases after the first six months contingent on performance.

• Continuous professional development opportunities to enhance your skills and advance your career.

• A dynamic and challenging work environment where your talent will be acknowledged and appreciated.

• The chance to positively impact people's lives, assisting them in realizing their dreams of a better life in the United States.

• Paid Time Off after completing twelve months of service.