Bilingual Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Manage incoming telephone calls through an automated system and address basic to moderately complex inquiries from members.

• Investigate member calls and inquiries, providing responses in accordance with established service level agreements (SLAs).

• Record calls in a customer relationship management (CRM) ticketing system.

• Address member requests and inquiries, updating CRM records with the outcomes.

• Make outbound calls to members as directed by customer needs or business requirements.

⛳️ Requirements

• Bilingual in Spanish and English.

• A minimum of 6 months of customer service or telephone experience is preferred.

• Proficiency with computer software and telephone technologies.

• Experience using help desk software.

• Strong business and analytical critical thinking abilities.

• Capability to follow both oral and written instructions.

• Proficient in navigating Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

🏝️ Benefits

• Flexible vacation policy.

• 401(k) employer match.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.