Bilingual Air Reservation Agent, Call Center

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming and outgoing calls, emails, and chat inquiries concerning air travel reservations.

• Support customers with flight bookings, modifications, cancellations, and unique requests.

• Deliver precise fare quotes, travel policies, and itinerary information.

• Address customer concerns with professionalism and empathy.

• Keep current with airline policies, promotions, and travel regulations.

• Utilize reservation systems (such as Sabre, Amadeus, Galileo) to oversee bookings.

• Communicate effectively in both English and French to cater to a diverse clientele.

• Achieve performance metrics, including call quality, booking accuracy, and customer satisfaction.

⛳️ Requirements

• Familiarity with airline terminology, codes, fare basis, airline regulations and tariffs, airline passes, resource guides, books, and industry contacts.

• Outstanding communication abilities: verbal, written, presentation, and consultative skills.

• Experience in working within a virtual team environment.

• Strong knowledge of domestic, trans-border, and international travel is essential.

• Capability to perform under pressure and efficiently manage multiple tasks while maintaining a professional rapport with customers is critical.

• Necessary decisive and effective problem-solving skills.

• Detail-oriented with a high level of accuracy.

• Experience with Sabre is required; knowledge of AMADEUS is a plus.

• Bilingual in English and French is mandatory.

🏝️ Benefits

• 2 weeks’ vacation.

• Medical and dental benefits.

• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day.

• Employer RRSP contribution program.

• Fantastic travel benefits for you, your friends, and family.

• Employee Assistance Program available for you and your family members.