Bilingual Account Coordinator, EN/FR

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure that every service request is thoroughly documented.

• Maintain data integrity across CRM systems, budget tracking, and ticketing platforms.

• Manage the operational aspects of client onboarding processes.

• Track client health scores and identify accounts that may be at risk.

• Collaborate with service teams for clients utilizing multiple services.

• Prepare renewal documentation in advance of contract expirations.

⛳️ Requirements

• 3-5 years of relevant experience in project coordination, operations, or a role supporting multiple stakeholders.

• Exceptional attention to detail.

• Strong written and verbal communication skills in both English and French.

• Familiarity with CRM software (experience with HubSpot is a plus).

• Proficiency in using spreadsheets and project management tools.

• Capability to maintain high-quality standards under pressure.

• Ability to manage multiple systems and priorities at once.

• A Bachelor's degree or College Diploma (preferably with a focus in business, marketing, or operations) is advantageous.

• Knowledge of digital advertising is a plus.

• A passion for the automotive industry is a plus.

🏝️ Benefits

• Health, dental, and vision insurance.

• A structured 90-day onboarding program.

• Company-wide Lunch and Learn events.

• Emphasis on maintaining a work-life balance.