Big Data Support Engineer, L1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage and prioritize tickets concerning incidents, service requests, and change requests through the Freshworks platform.

• Deliver technical assistance for Tookitaki's CaaS and on-premise clients following implementation.

• Work in collaboration with Tookitaki’s Product Engineering and Infrastructure teams to escalate issues that remain unresolved.

⛳️ Requirements

• 3–6 years of experience in supporting large-scale production systems.

• Familiarity with supporting cloud-native applications deployed on Kubernetes.

• Practical experience in production support with technologies such as Spark, Kubernetes, Kafka, Elasticsearch, and AWS.

• Excellent analytical and troubleshooting abilities.

• Ability to prioritize incidents based on their business impact.

• Conduct structured root cause analyses and propose preventive strategies.

🏝️ Benefits

• 24/7 availability as part of the team’s support framework for critical escalations.

• Participation in rotational shifts.

• Actively recommend process enhancements to improve support efficiency and boost client satisfaction.