Bi-lingual Pharmacy Tech Support, Call Center Rep

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver initial assistance for customer inquiries through telephone, email, fax, or other available communication channels to the Support Center.

• Rapidly evaluate the user's issue and provide first-level support for effective problem resolution.

• Record details related to the resolution process and promptly escalate unresolved issues to the appropriate department.

• Identify operational challenges and offer recommendations to management when necessary.

• Capable of working 40 hours per week under moderate supervision.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Experience as a Pharmacy Technician is required.

• Must be HIPAA certified.

• Prior experience in a Call Center is necessary (3+ years preferred).

• Background in medical claim processing is advantageous.

• Bilingual skills (English/Spanish) are a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.