Benefits Support Associate

This is a fully remote position, open to applicants in Alaska, +11 more states.

📋 Description

• Respond to inquiries from beneficiaries, offering reassurance and guidance through the options available to them.

• Handle a steady flow of incoming calls and deliver effective resolutions.

• Convey crucial information while proficiently navigating multiple systems.

• Execute back-office responsibilities, including claims processing, paperwork filing, and other administrative tasks.

• Exhibit empathy, communication skills, and professionalism while assisting individuals during significant life changes.

⛳️ Requirements

• Prior experience in customer service and/or call center environments.

• Familiarity with employee benefits or previous work in a benefits call center.

• Preferred background in health and welfare benefits or related support roles.

• Proficient in keyboarding and Microsoft Office applications.

• Excellent verbal and written communication abilities.

• Capacity to multi-task, stay organized, and resolve issues efficiently.

• Professional demeanor with the ability to maintain focus in emotionally charged situations.

• High school diploma or GED required.

• Successful completion of a background check and drug screening.

• Verification of education and prior employment, with documentation if requested.

• Must reside in an eligible U.S. state or municipality in accordance with applicable wage regulations.

🏝️ Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on your first day of employment.

• Numerous opportunities for professional growth.

• Eligibility for bonuses or incentives based on business needs.

• Comprehensive health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance coverage.

• Retirement savings plan available.

• Paid holidays.

• Paid time off (PTO) for vacation and/or sick leave.