Benefits Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support the administration of all benefits and retirement initiatives.

• Coordinate leave of absence processes in the U.S. and Canada, which includes managing disability, FMLA, workers' compensation, personal leaves, reporting, HRIS updates, payroll tasks, and the collection of benefit premiums.

• Provide daily benefits assistance and address escalated employee inquiries for both the United States and Canada.

• Enroll participants in the Employee Share Purchase Plan, update data, and conduct necessary audits.

• Assist in the annual open enrollment process for U.S. employees.

• Monitor weekly benefit import errors, update reports, and work with the HRIS team to resolve discrepancies.

• Review 401(k) enrollments on a weekly basis, submit data changes, audit contribution updates, and address discrepancies.

• Submit continuation forms for benefits in Canada for employees who have been terminated.

• Collaborate with vendors and the HR Team to enhance communication regarding wellness and benefit offerings.

• Aid in the development and implementation of benefits programs, policies, and procedures.

• Maintain and refine benefits-related Standard Operating Procedures and the company intranet.

• Address escalated employee issues related to benefit plans and enrollment.

• Assist with necessary reporting and notifications, including those for workers' compensation, ACA, and Medicare Part D.

• Assess and suggest process improvements.

⛳️ Requirements

• A minimum of a two-year degree or equivalent experience is required.

• At least two years of experience in benefits and/or leave administration is necessary.

• Exceptional customer service abilities.

• Strong verbal and written communication skills.

• Excellent organizational capabilities.

• Keen attention to detail.

• Ability to manage multiple tasks simultaneously.

• Flexibility to adapt to changing work situations and environments.

• Proficiency in Microsoft Office, particularly Excel.

• Resourceful with a strong sense of ownership over assigned projects and tasks.

• Experience with Workday HRIS is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage.

• Short- and long-term disability insurance.

• Employee assistance program.

• 401(k) retirement plan.

• Employee Share Purchase Plan (ESPP).

• Access to wellness and benefit programs.

• An inclusive and diversity-focused work environment.

• Reasonable accommodations available during the application process for candidates with disabilities.