Benefits Call Center Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• You will serve as the primary contact for inquiries from both potential and existing members regarding their health and various financial benefits.

• Additionally, you will assist retirees and current employees with inquiries related to pension plans, enrollment, and processing payouts.

• This position integrates phone-based administrative support with customer service, helping members navigate multiple systems to deliver precise benefits information.

• You may also provide support through outbound calls as needed.

• Accurately record enrollment requests, status modifications, complaints, and grievances.

• Input application and enrollment details into a web-based system for customers when necessary.

• Maintain proficiency in technical and program policies in accordance with client rules/guidelines and related program policies.

• Deliver clear, complete, accurate, and objective information based on a comprehensive understanding of program requirements.

⛳️ Requirements

• High School Diploma or GED.

• Must be at least 18 years of age.

• Capability to successfully pass a criminal background check.

• Prior experience in customer service and/or call center roles.

• Ideal candidates will have previous experience and knowledge of pension plans or a defined benefit skill set.

• Proficiency in MS Office and keyboarding skills.

• Must pass an internet speed test (download speed equal to or greater than 25 Mbps, upload speed equal to or greater than 5 Mbps, and Ping less than or equal to 175 ms).

• Ability to connect to a modem/router via an ethernet cable is required.

• Strong ability to establish and maintain effective working relationships with applicants, beneficiaries, and colleagues.

• Capable of solving problems through analysis and ongoing feedback.

• Committed to achieving results through knowledge, empathy, and dedication.

• Ability to engage with individuals from diverse backgrounds.

🏝️ Benefits

• Paid training and equipment provided.

• Full-time schedule (40 hours a week).

• Opportunities for career growth.

• Benefits available to you starting DAY 1.