Benefits Analyst

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist and address client inquiries while proactively collaborating with clients to ensure their requirements are met promptly.

• Engage in identifying, implementing, and fostering opportunities for process enhancements.

• Responsible for the maintenance and support of benefit processes along with relevant documentation.

• Manage an assigned client portfolio to ensure adherence to key metrics and SLAs while providing consultative and knowledgeable service.

• Ensure timely and effective KPI and business reporting, delivering meaningful insights that offer an analytical perspective to stakeholders.

• Support benefits projects by leveraging analytical skills to enhance benefits offerings in alignment with business goals and financial targets.

• Evaluate and analyze clients' historical needs to identify opportunities for presenting optimal benefit options for their circumstances.

• Collaborate with Benefits consultants, HR teams, and external partners to enhance our benefits management approach.

• Keep current with in-country regulations to ensure compliance and stay informed of legislative changes affecting benefits.

• Regularly update and maintain processes and associated documentation.

• Clearly convey complex information to educate clients’ employees on their benefit options and exclusions.

• Assist with routine and periodic process audits.

• Participate in client meetings to understand requirements and communicate with vendors as necessary.

⛳️ Requirements

• 2-5 years of experience in benefits administration.

• Strong understanding of benefits processing.

• Flexibility to support shifts in either APAC or EMEA time zones.

• Exceptional communication skills with the ability to articulate complex concepts clearly and concisely to diverse audiences.

• Capability to collaborate effectively with colleagues, leadership, and others to foster a results-driven, team-oriented environment.

• Multi-language proficiency is an advantage.

• Proficient in Microsoft Office applications.

• A Bachelor's Degree related to support or other relevant qualifications is preferred but not mandatory.

• Ability to manage multiple priorities, meet deadlines, and prioritize key activities and deliverables.

🏝️ Benefits

• Enjoy maximum flexibility in your work environment.

• Receive paid leave to bond with your new family member.

• Contribute to causes that matter to you.

• Be recognized and rewarded for your success while championing our values.

• All Guardians qualify for our annual bonus scheme or sales incentive plan.