Benefits Administration Client Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation of benefits administration systems on the Employee Navigator platform.

• Configure client sites by gathering requirements, importing data, and setting up system configurations.

• Handle annual renewals and various system updates.

• Manage client expectations, timelines, and communications effectively.

• Coordinate projects among vendors, clients, EPIC account teams, and carriers.

• Oversee problem resolution and investigate system and process-related issues.

• Test and troubleshoot functionality and ensure accuracy of system configurations.

• Support ACA processes, conduct data audits, and fulfill reporting requests.

• Address client inquiries, issues, questions, and requests promptly.

• Provide training to clients and conduct system demonstrations.

⛳️ Requirements

• A Bachelor’s degree is preferred, ideally in a related field.

• At least 2 years of experience with HR technology solutions is preferred.

• Required understanding of benefits administration systems, including eligibility groups, benefits plan structures, and carrier feeds.

• Strong preference for experience with Employee Navigator; comparable platforms like Ease, bswift, PlanSource, or Benefitfocus are also acceptable.

• Project management skills necessary for implementing new systems and managing benefits administration vendors.

• Excellent written and verbal communication skills suitable for both technical and non-technical audiences.

• Strong analytical skills with an ability to leverage data for strategic decisions.

• Capacity to operate and make prompt decisions in a dynamic environment.

• Ability to efficiently navigate complex subject matter.

• Must be able to fulfill the physical demands of the position, which includes sitting, standing, walking, handling objects, reaching, and effective communication.

🏝️ Benefits

• Generous paid time off along with company holidays.

• Paid parental leave and benefits that support family needs.

• 401(k) plan with company matching contributions.

• Comprehensive medical, dental, vision, wellness, and Employee Assistance Program (EAP) offerings.

• Opportunities for professional development, tuition reimbursement, and mentorship.

• Employee recognition initiatives and referral bonuses.

• Active Employee Resource Groups and a commitment to an inclusive culture.

• Potential eligibility for bonuses along with a comprehensive benefits package.