Bench Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to various hotel brands within our portfolio to fill open management positions.

• Ensure that hotel staff are trained in financial control protocols for cash, vouchers, inventories, and receivables, and that these protocols are consistently adhered to.

• Conduct daily inspections of rooms to ensure they are maintained according to both brand and Island Hospitality Management's standards.

• Report any damages, shortages, or disturbances to supervisors.

• Ensure that all departments meet or exceed guest service expectations.

• Oversee all departmental purchases, maintaining an awareness of both quality and cost.

• Create team member schedules in alignment with budgetary guidelines and business forecasts.

• Identify key revenue and expense opportunities, as well as potential issues.

• Assist team leaders in achieving and surpassing AOS goals.

• Periodically inspect rooms, building exteriors, parking lots, and other areas.

• Manage human resources responsibilities, including recruitment, hiring, onboarding, performance evaluations, training, and disciplinary actions.

⛳️ Requirements

• A highly motivated team player with a strong initiative and a drive for success.

• Proficient in addressing workplace challenges, including the anticipation, prevention, identification, and resolution of issues as they arise.

• Ability to perform well under pressure.

• Readily accessible and approachable for all guests, delivering exceptional guest service.

• Valid Driver's License is required.

• Willingness to travel up to 100% of the work schedule.

• Previous experience in leading Food & Beverage operations.

🏝️ Benefits

• Comprehensive healthcare coverage including Medical, Dental, and Vision Insurance.

• HSA & FSA plans are available!

• Dependent care FSA options.

• Identity Theft Protection Insurance.

• Commuter benefits covering transit and parking expenses.

• Pet Insurance.

• Paid Time Off and Payroll Incentives for Annual Wellness Exams.

• Employee Assistance Program.

• Wellness subscriptions that include access to gyms, financial planning, counseling, and legal services.

• Paid Sick and Vacation Time.

• Family Leave.

• 401(k) Retirement plan with IHM matching 100% up to 3% of your salary and an additional 50% on the next 2% of your salary. The 401(k) is fully vested upon the first contribution.

• Incentive-based bonus program.

• Complimentary room nights at our hotels and employee discounts within your hotel brand.

• Discounts for friends and family within your hotel brand.

• Team Member recognition and bonuses.

• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.

• Opportunities for career growth through our in-house training program tailored to your personal goals.

• Referral bonus program applicable to ANY of our locations.