Behavioral Health Virtual Assistant

📋 Description

• Respond to incoming calls and function as the virtual front desk/receptionist.

• Provide professional assistance to patients with scheduling, inquiries, and follow-ups.

• Establish rapport with patients and deliver compassionate support.

• Manage sensitive conversations with empathy and professionalism.

• Schedule, confirm, and reschedule appointments as required.

• Conduct patient intake and collect essential demographic and insurance information.

• Distribute and oversee new patient paperwork prior to appointments.

• Follow up with patients who miss appointments and help with rescheduling.

• Accurately collect and process insurance information.

• Oversee co-pay collection and track credit card status.

• Collaborate with billers on prior authorizations.

• Pursue outstanding balances and manage collections.

• Aid patients in establishing payment plans when necessary.

• Ensure clinical notes are duly completed and signed by providers.

• Facilitate the onboarding of new providers into systems and workflows.

• Keep organized and precise records within the EHR system.

• Manage email communications and administrative tasks as required.

• Uphold confidentiality and maintain HIPAA compliance at all times.

⛳️ Requirements

• A minimum of 1 year of experience in a behavioral health, mental health, or medical administrative role is preferred.

• Experience with SimplePractice EHR is strongly preferred.

• Excellent phone communication and customer service abilities.

• Comfortable with emotionally sensitive patient interactions.

• Tech-savvy with the ability to quickly learn new systems and workflows.

• Highly organized with a keen attention to detail.

• Capable of multitasking and working independently in a remote environment.

• Experience with insurance verification, co-pay collection, and prior authorization coordination is advantageous.

• Basic requirements include proficiency in speaking and writing English clearly.

• Must possess relevant work experience.

• Ability to submit an NBI clearance and/or Local Police Clearance background check before onboarding is mandatory.

• Must be available for video meetings with camera on when required.

• Technical requirements include having a reliable laptop or desktop computer.

• Internet connection should be high-speed (minimum 10 Mbps).

• A noise-canceling headset for audio is necessary.

• A webcam is required for virtual meetings.

• Workspace should be a quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to bolster privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Participate in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access our proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be authorized by your client. Paid time off is optional and only available if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to perform at your peak.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.