Behavioral Health Navigation Team Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead and ensure adherence to processes for the Behavioral Health Engagement teams.

• Take part in interviews and recruitment for Behavioral Health/Medical Allies.

• Manage the onboarding process and ensure a uniform training approach.

• Detect training and process deficiencies, offering ongoing support and training for staff.

• Identify opportunities for efficiency improvements and tackle key business challenges.

• Create and track departmental and individual performance metrics, formulating plans to achieve goals and KPIs.

• Collaborate with Quality Assurance teams to enhance departmental quality.

• Engage in clinical conferences with vendors and payers to optimize employer and health-plan support services.

• Assist Sales and Account Management with clinical training for clients and vendor partners.

• Supervise weekly rounds and ensure the accuracy of content discussed in weekly huddles.

• Conduct call assessments and coaching sessions to maintain a consistent experience for participants.

• Complete bi-annual performance evaluations for Behavioral Health/Medical Allies and Leads.

• Participate in leadership responsibilities and service delivery leadership meetings.

• Comply with confidentiality and HIPAA regulations.

• Take on additional tasks as needed to promote operational and financial success.

⛳️ Requirements

• Must be a Registered Nurse with a BSN or higher, Licensed Clinical Social Worker, or Licensed Independent Clinical Social Worker.

• Hold a clinical license in good standing.

• Experience in a call center and case management is essential.

• Strong phone skills and professional etiquette required.

• Experience in a clinical setting providing direct support to patients and families from diagnosis through treatment.

• Capable of communicating medical information to non-medical audiences effectively.

• Competent in computer and internet navigation skills.

• Familiarity with digital/internet media and a willingness to explore new information technology.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

• Exceptional written and verbal communication abilities.

• Ability to multitask while delivering outstanding customer service.

• Comfortable working in a dynamic, fast-paced environment.

• Committed to providing high-quality, professional customer service.

• Eager and capable of working independently as well as part of a team.

• Must meet Alight's work authorization requirements without the need for current or future visa sponsorship.

• Successful completion of a background check is required upon job offer.

• Must be able to conduct virtual interviews via video.

🏝️ Benefits

• Health, dental, and vision coverage starting on Day One.

• Access to wellbeing programs.

• Retirement plans with matching contributions.

• Generous time-off policies.

• Parental leave benefits.

• Opportunities for continuing education.

• Career advancement opportunities available.

• Flexible working arrangements whenever possible.

• Competitive total rewards package.

• Ongoing education and training programs.

• Opportunity to work within a growing global organization.

• Reasonable accommodations provided for the hiring process and for disabilities.

• Eligibility for bonuses and/or incentives based on role and level.