B2B Collections Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take full responsibility for the end-to-end accounts receivable (AR) for a portfolio of global B2B clients.

• Communicate directly with international finance teams to address issues and facilitate cash collection.

• Resolve complicated accounts, disputes, and unusual reconciliations (and rectify them).

• Identify trends, suggest improvements, and enhance our AR processes.

• Oversee the complete AR cycle: allocations, reconciliations, and collections.

• Reach out to international customers via calls and emails to address overdue and intricate items.

• Examine short payments, disputes, PO/tax/currency challenges, and drive resolutions.

• Generate aging and exception reports, emphasizing risks and opportunities.

• Collaborate with sales/events teams to ensure alignment on contracts, billing, and client expectations.

⛳️ Requirements

• 3–5 years of solid experience in international AR/Credit Control within a corporate or B2B setting.

• Practical experience engaging directly with international clients and finance teams.

• Excellent command of English – articulate, clear, and professional both on the phone and in writing.

• Demonstrated lateral thinking and problem-solving skills in the AR domain.

• Strong foundational knowledge of AR, along with intermediate Excel skills and familiarity with a mainstream ERP system.

• Self-motivated, organized, and comfortable working entirely remotely.

🏝️ Benefits

• Comprehensive HMO coverage with no waiting period, ensuring your health and well-being.

• Family coverage options after two years of dedicated service.

• Competitive salary package (above market rates).

• Additional vacation time as a token of appreciation for your hard work and commitment.

• Access to our Employee Assistance Program for confidential counseling services.

• Continuous learning opportunities through our E-learning support with LinkedIn Learning.

• Employee recognition programs, including quarterly awards, vouchers, and travel incentives.

• 100% remote working arrangement; work from wherever suits you best.

• Positive workplace culture (98% of employees believe we are a 'great place to work').