AVP, MFT Product Engineer, EIS

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for the design, support, and ongoing enhancement of enterprise B2B/EDI and managed file transfer solutions.

• Take ownership of the complete reliability of document/file exchanges utilizing IBM Sterling B2B Integrator and Connect:Direct (SFTP/FTP).

• Collaborate with internal teams and external vendors to troubleshoot and resolve issues.

• Deliver automation and improvements through Java/Spring and UNIX scripting to enhance stability, throughput, and operational efficiency in a 24x7 environment.

• Oversee high-volume B2B/EDI operations in a 24x7 environment using IBM Sterling B2B Integrator (B2Bi), ensuring platform stability, performance, and uptime.

• Design, construct, and maintain B2B messaging flows that encompass communication protocols, routing, processing rules, and comprehensive document lifecycle handling.

• Guarantee timely and accurate EDI document transmission and processing by collaborating with internal and external communications teams and proactively addressing throughput and failure points.

• Implement and support EDI/B2B mappings, driving new trading partner/vendor onboarding, including setup, testing, certification, and production cutover.

• Configure and manage Connect:Direct secure file transfer solutions, including process scheduling, monitoring, and troubleshooting across systems.

• Resolve complex integration and transmission challenges across host systems, servers, and external partner connections; conduct root-cause analyses and apply sustainable solutions.

• Work with third-party vendors to address platform/software defects, coordinate escalations, and ensure prompt remediation with a clear understanding of root causes.

• Monitor EDI and communication subsystems, responding to alerts and driving rapid triage, restoration, and stakeholder communication as required.

• Partner with production support and engineering teams to achieve strong incident, problem, and change management results (including post-incident follow-ups).

• Promote operational excellence and automation, decreasing recurring incidents through standardization, self-healing/automated recovery, and continuous improvement initiatives.

• Develop and sustain technical and operational documentation (runbooks, onboarding guides, mappings/flows, support procedures) to ensure consistency and knowledge continuity.

⛳️ Requirements

• Bachelor's Degree with 5+ years of relevant experience in Information Technology, or alternatively, 7+ years of relevant experience in Information Technology without a degree.

• Solid working knowledge of Connect:Direct, SFTP, and FTP, including setup, configuration, monitoring, and troubleshooting of secure file transmissions.

• Hands-on administration and support experience with over 4 years of IBM Sterling B2B Integrator (B2Bi) in production settings (deployments, issue triage, performance/availability support).

• Development experience with a minimum of 2 years in Java and the Spring ecosystem — Spring Boot, Spring Cloud, and Spring JDBC — for constructing and supporting integration/services components.

• Proficient experience in UNIX/Linux shell scripting for automation, operational tooling, monitoring, and troubleshooting.

🏝️ Benefits

• Best-in-class employee benefits and programs designed to promote work-life integration and overall well-being.

• Opportunities for career advancement and upskilling for all employees to pursue leadership roles.