Auxiliar de Atendimento ao Cliente, CS

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Supervise and actively respond to corporate WhatsApp messages, emails, and phone calls, ensuring a swift response time (low SLA).

• Conduct initial outreach with candidates, validating basic information and scheduling interviews for clients.

• Provide support to corporate clients (companies) by updating job status and coordinating schedules in a professional and diplomatic manner.

• Keep the system (CRM/ATS) and control spreadsheets meticulously updated with the status of each job and candidate.

• Organize the recruiters' schedules by coordinating times between candidates and clients, quickly resolving any scheduling conflicts.

⛳️ Requirements

• Must have completed high school.

• Previous experience in customer success, relationship management, or support.

• Proficiency in communication through video, voice, and writing (WhatsApp).

• Mastery of digital tools (Google Workspace, Google meeting scheduling, Spreadsheets).

• Skill in using AI applied to customer service.

• Experience in managing success indicators (churn, NPS, engagement).

• Familiarity with ClickUp software.

• Ongoing or completed higher education in Communication, Psychology, Administration, or related fields.

• Completion of training courses focused on customer success and/or human behavior.

• Ability to instantly adjust tone and vocabulary as needed.

• Skill in handling pressure or negative situations in a calm and polite manner.

• Extreme Organization: Enjoy processes, checklists, and maintaining a digital "tidy house."

• Ability to perceive the real needs of the person on the other end of the line.

• Capability to multitask (responding to chats and checking schedules) without losing attention to detail.

• Ability to not take complaints personally and remain composed during chaotic days.

🏝️ Benefits

• A culture focused on encouraging growth.

• Day off on your birthday.

• Flexibility to work remotely.

• Opportunity to engage with various different clients, broadening your professional experience.

• A company that utilizes technology and fosters an innovation culture to optimize processes.