Automotive Technician, Service Advisor, Parts Specialist, Mechanical Claims Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Evaluate claims related to automotive, RV/other unit types, and/or powersports submitted via the web portal and other work queues.

• Confirm the legitimacy and precision of claim submissions.

• Provide follow-up information and instructions for new claims via the web.

• Assess incoming claims and request further information, images, or inspections as necessary.

• Ensure that authorized claims obtain the necessary approvals prior to authorization.

• Manage claims in accordance with agreement terms and state regulations.

• Deliver authorization within 30 minutes if no additional information is needed.

• Keep track of claim-handling and communication metrics.

• Assist the Mechanical Claims Lead and Supervisor with various assignments.

• Uphold key performance indicators, including claims audits, contact center compliance, new claim processing, attendance, one-on-ones, and coaching plans.

• Collaborate with other teams and participate in cross-training across departments.

• Contribute ideas to enhance organizational productivity.

• Provide outstanding customer service while performing administrative tasks.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 3 years in customer service or administrative roles.

• Must be reliable and punctual.

• Capable of planning, organizing, prioritizing, and completing assignments in a timely manner.

• Detail-oriented, accurate, and exceptionally organized.

• Possess active listening skills and the ability to engage with various personalities.

• Strong written communication abilities.

• Creative and effective problem-solving skills for customer issues.

• Ability to maintain confidentiality regarding sensitive information.

• Good judgment and tact when applying policies and resolving issues.

• Familiarity with computer hardware and software.

• Proficient in Microsoft Office Suite.

• Typing/Alphanumeric speed of over 40 wpm and strong 10-key skills.

• Strong mathematical skills.

• Ability to multitask effectively while handling interruptions.

• Flexibility to work varied hours.

• Capacity to lift at least 20 pounds.

• Preferred: experience in contact center claims or automotive service.

• Background in automotive mechanical claims, service writing, or operations within repair facilities.

• Understanding of automotive systems, repair processes, and industry labor guides like Mitchell and AllData.

• Ability to sit for extended periods and occasionally walk, stand, reach, stoop, kneel, or crouch.

• Capable of hearing and speaking effectively, both in person and over the phone.

• Proficient in using multiple computer monitors and applications.

• Manual dexterity for keyboard usage, calculator, and typical office equipment.

• Ability to work extended hours at a computer while utilizing close vision, distant vision, depth perception, and adjusting focus.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage.

• Mental health support services.

• Employee assistance program available.

• Paid time off for employees.

• Paid parental leave offered.

• Short-term disability benefits.

• Cultural observance day included.

• Contributions provided to healthcare accounts.

• Pension plan available.

• 401(k) plan with company matching contributions.

• ProHealth Rewards platform offering cash incentives.

• Annual performance-based incentive linked to individual and company outcomes.

• Opportunity for remote work from home.