Automotive Sales & Service Representative

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Engage with customers through phone, email, chat, and/or social media to address their inquiries or concerns.

• Effectively manage and de-escalate any issues in a calm manner.

• Refer interactions to higher authorities when necessary and suitable.

• Respond to assistance requests and/or facilitate payment processing as needed.

• Document all call-related information for auditing and reporting purposes.

• Provide insights and feedback on call-related challenges.

• Upsell products or services when required.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k, and more)

• Paid Time Off

• Employee wellness and engagement programs