Automation Technical Specialist

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Act as the expert in automation hardware solution implementations within major core clinical laboratories.

• Oversee onsite implementation processes, which include equipment receipt, site readiness assessments, equipment placement, assembly, testing, and operational verification.

• Manage implementation projects in collaboration with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and other cross-functional stakeholders.

• Address intricate technical inquiries and deliver advanced troubleshooting support throughout the implementation lifecycle.

• Utilize established procedures and devise practical solutions for technical challenges and customer needs.

• Provide automation product training and technical guidance to field service staff during and after the implementation phase.

• Assist with post-implementation escalations and offer subject matter expertise for complex automation system challenges.

• Facilitate new automation hardware product launches and instrument additions at existing customer locations.

• Create and implement consulting strategies that enhance customer partnerships and promote long-term success in automation solutions.

• Ensure compliance with quality system requirements and advocate for adherence to Abbott’s Code of Business Conduct.

• Travel across the United States to support customer implementation initiatives.

⛳️ Requirements

• Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or a related technical field; or an equivalent combination of education and experience.

• At least 4 years of experience in supporting, servicing, troubleshooting, implementing, or maintaining automation systems, laboratory instrumentation, diagnostic equipment, or other complex technical systems.

• Proven experience in resolving technical issues in customer-facing scenarios.

• Capability to independently manage complex technical projects and specialized tasks.

• Willingness to travel up to 100% throughout the United States.

• Must have easy access to a major airport.

• Preferred: Bachelor’s degree in a technical field.

• Preferred: Experience in clinical laboratory, diagnostics, healthcare, or laboratory automation settings.

• Preferred: Familiarity with regulations and standards influencing in vitro diagnostics (IVD) and biologics.

• Preferred: Experience in providing technical training, coaching, or mentorship to field service personnel.

• Preferred: Proven track record in managing implementation projects with multiple stakeholders.

• Preferred: Experience with Abbott Diagnostics automation and instrument platforms.

• Preferred: Strong background in project coordination, consulting, and customer relationship management.

• Preferred: Knowledge of laboratory workflow and operations.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan with substantial employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt reduction.

• FreeU educational benefit for obtaining a bachelor’s degree.

• Company recognized as a top workplace in numerous countries worldwide.

• Equal opportunity employer dedicated to fostering employee diversity.