Automation Engineer, RPA/RMM

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Design, develop, test, and implement automation workflows (e.g., Rewst, Kaseya)

• Identify opportunities for automation by analyzing service desk and operational processes

• Monitor and maintain automation systems to ensure optimal performance and ongoing improvements

• Collaborate with service desk, operations, and leadership to prioritize projects

• Minimize manual workloads by implementing scalable and efficient solutions

• Develop and maintain clear documentation (process maps, workflows, knowledge base articles)

• Troubleshoot automation challenges and provide L2/L3 technical support

• Enhance onboarding and offboarding processes through automation

• Align automation initiatives with business objectives and service delivery goals

• Offer recommendations to enhance after-hours support and decrease overtime

• Achieve outcomes independently while ensuring robust stakeholder communication

• Collaborate with internal and offshore/MSP teams to guarantee seamless service delivery

• Contribute to the development of reusable frameworks and best practices in automation

⛳️ Requirements

• 4+ years of experience as an Automation Engineer, Systems Engineer, or a comparable senior technical position

• Extensive experience in designing, building, and executing workflow and process automation solutions

• Experience in IT services, managed services, or technical operations environments

• Proven track record of enhancing service desk efficiency and operational workflows through automation

• Ability to assess business processes and identify automation opportunities that provide measurable benefits

• Practical experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies

• Strong knowledge of Microsoft Azure and Microsoft 365 environments

• Experience with IT service management and service desk platforms

• Solid foundational knowledge in networking and troubleshooting skills

• Experience with onboarding and offboarding automation processes is highly preferred

• Familiarity with MSP toolsets, service delivery platforms, and operational systems is a plus

• Strong skills in documentation and process design

• Ability to create process maps, workflow documentation, and knowledge base articles

• Experience in developing reusable automation frameworks and operational best practices

• Strong emphasis on quality, scalability, and continuous improvement

• Exceptional written and verbal communication skills

• Strong abilities in stakeholder engagement and relationship building

• Analytical and detail-oriented problem solver

• Capable of working independently while effectively collaborating across teams

• Adaptable and comfortable working in fast-paced, evolving environments

🏝️ Benefits

• 💰 Get paid in Australian Dollars

• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

• 🩺 Generous OPD coverage from doctor visits to all your medical needs

• 🏡 Home office setup allowance to build your ideal workspace

• 🌐 Internet allowance to keep you connected

• 💪 Gym & wellness allowance to stay fit and balanced

• 🎉 Work hard, play hard – regular team events & engagement activities

• 🧠 Diji Assist – Mental health & counseling support when you need it

• 📚 We invest in you – reimbursement for industry certifications

• 🗣️ Open-door culture – your ideas and feedback always matter

• 🌍 Flexible work – home or office, wherever you do your best work

• 🏆 Rewards & recognition that actually recognize you

• 🥳 Great Christmas & financial year-end parties to unwind with your loved ones