Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Evaluate, estimate, negotiate, and inspect first- and third-party auto physical damage claims.

• Ensure consistent service quality throughout the entire claim lifecycle.

• Manage assignments and promptly travel to vehicle or equipment sites.

• Assess claims and establish physical claim values utilizing recognized resources and estimating/evaluation software.

• Prepare and document damage appraisals for vehicles/equipment along with Actual Cash and Replacement values.

• Collaborate with assigned Claim Professionals from the initial investigation to the final recovery.

• Negotiate claim values and settlements with customers and repair facilities.

• Determine settlement amounts for relevant total-loss claims.

• Communicate settlements and initiate payments, including total loss and rental reimbursements.

• Provide inspection assistance across various lines of business, including catastrophe response.

• Review coverage and apply relevant policy conditions, provisions, exclusions, and endorsements.

• Oversee the repair process and maintain claim and expense reserves.

• Create and update action plans and claim diaries to ensure timely resolution of vehicle repairs.

• Communicate damage assessments and secure payment authorization.

• Act as a technical resource and provide advice to claim professionals regarding claim damages.

• Participate in catastrophe response deployments and carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma or GED with at least one year of experience in auto appraisal.

• A valid driver's license is required.

• State appraiser and claim handling licenses where necessary; these licenses are generally required within three months of employment.

• An associate's, bachelor's, or technical school degree is preferred for ideal candidates.

• A minimum of two years of auto appraisal experience and previous experience with an insurance carrier is preferred.

• Strong technical background and comprehensive knowledge of auto repair techniques, terminology, and construction methods.

• In-depth understanding of claims appraisal systems and operations.

• Proficiency in Windows, including Excel and Word.

• Willingness to participate in auto catastrophe responses, including extended deployments and unscheduled travel with minimal notice.

• Strong mathematical and negotiation skills are essential.

• Ability to stay updated on jurisdictional laws and regulations and communicate compliance requirements effectively.

• Commitment to ongoing education.

• Capacity to travel to vehicle/equipment locations and deploy away for at least 16 days, including two travel days.

• Insurance license(s) may be necessary to fulfill essential functions and must be maintained with ongoing education as required.

🏝️ Benefits

• Performance-based cash incentive awards.

• Health insurance provided for employees and eligible family members from the first day of employment.

• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program with annual 401(k) contributions for qualifying student loan payments.

• Pension Plan that is fully funded by Travelers.

• A minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• 100% remote work arrangement.