Atlassian Administrator

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee and sustain Atlassian Cloud products, which include Jira Software, Confluence, and Jira Service Management.

• Set up and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.

• Develop and oversee Confluence spaces, templates, permissions, and structures for knowledge sharing.

• Design, configure, and enhance Jira Service Management portals, request types, queues, and ITSM workflows.

• Collaborate with business stakeholders to collect requirements and convert business processes into scalable Atlassian solutions.

• Create and maintain advanced automation processes using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.

• Manage integrations with enterprise systems such as Okta, Azure AD, DevOps tools, and other third-party platforms.

• Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.

• Conduct regular access reviews and support compliance and audit requirements.

• Monitor platform performance, troubleshoot issues, and resolve incidents associated with Atlassian products and integrations.

• Manage Atlassian Marketplace applications, ensuring they are compatible, secure, and perform optimally.

• Offer technical support and guidance to end users, resolving issues and responding to platform-related inquiries.

• Create and update technical documentation, knowledge base articles, and user guides.

• Conduct training sessions and advocate best practices for the use of Jira, Confluence, and Jira Service Management.

• Engage in governance initiatives, platform optimization, and continuous improvement activities.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).

• At least 5 years of practical experience managing Atlassian platforms in enterprise settings.

• Demonstrated experience with Jira Software, Confluence, and Jira Service Management Cloud.

• Strong knowledge in: Jira workflow design and administration.

• Custom fields, screens, permission schemes, and notification schemes.

• Confluence administration and management of spaces.

• Implementation of Jira Service Management (JSM) and ITSM processes.

• Experience in developing automations using: Automation for Jira.

• ScriptRunner (Groovy).

• Atlassian REST APIs.

• Proficiency in integrating Atlassian products with external systems through APIs, webhooks, and middleware solutions.

• Familiarity with identity and access management solutions, including Okta, SSO, and SAML.

• Experience in managing users, groups, permissions, and security controls in cloud environments.

• Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.

• Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.

• Excellent verbal and written communication abilities.

• Capability to convey technical concepts to both technical and non-technical stakeholders.

• Strong customer service orientation and experience in user support.

• Ability to work autonomously and effectively manage multiple priorities.

• Strong organizational skills and attention to detail.

• A collaborative team player with a proactive and solution-focused mindset.

• Atlassian certifications (ACP or equivalent).

• ITIL Foundation certification.

• Experience in regulated industries such as healthcare, finance, or other compliance-driven sectors.

• Experience leading Atlassian implementations, migrations, or governance initiatives.

• Familiarity with Agile and Scrum methodologies.

• Experience with SQL, reporting tools, or Business Intelligence solutions.

• Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

🏝️ Benefits

• Remote Job