Atlassian Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the administration of Jira Software, Jira Service Management, and Confluence within a cloud-based environment.

• Develop and sustain Jira projects, boards, workflows, permission schemes, notification schemes, and screens under the mentorship of senior team members.

• Set up and manage JSM service desk projects, including request types, queues, SLA configurations, and portal settings.

• Administer Confluence spaces, manage page permissions, templates, and basic macros to enhance team knowledge management.

• Conduct user and group management tasks, such as account creation, license assignments, group memberships, and access reviews.

• Address and fulfill Atlassian support requests from end users while ensuring SLA compliance within the team's JSM queue.

• Develop and uphold native Jira and JSM automation rules for standard workflows.

• Create and manage dashboards, saved filters, and basic reports to enhance visibility for the team and stakeholders.

• Act as the initial point of contact for Atlassian support inquiries, resolving common configuration and usage issues.

• Assist in tracking and reporting license usage to aid in renewal planning.

⛳️ Requirements

• 2–4 years of practical experience in Jira and Confluence administration within a corporate setting.

• Proficient understanding of Jira Software project types, workflows, permission schemes, and issue configuration.

• Experience in configuring and supporting Jira Service Management (JSM) service desk projects.

• Knowledge of Confluence space administration, page permissions, and content organization.

• Experience with native Jira automation rules.

• Exceptional attention to detail and organizational abilities.

• Strong written and verbal communication skills in English.

• Capability to manage multiple simultaneous requests and prioritize tasks effectively.

• Familiarity with Atlassian Marketplace applications (ScriptRunner, Elements Connect, or similar).

• Knowledge of Atlassian Intelligence or Rovo.

• Exposure to ITIL frameworks or service management best practices.

• Experience working with Atlassian Cloud (as opposed to Data Center/Server only).

🏝️ Benefits

• HealthEdge is an equal opportunity employer.

• We are dedicated to workforce diversity and actively encourage all qualified individuals to apply for employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.