Associate Technical Support Engineer L1 – EP, Security

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and enhance professional excellence in providing support services to all clients

• Ensure customer satisfaction by meeting or surpassing internal KPI targets and expectations

• Play a crucial role in maintaining smooth and secure business operations while fostering long-term relationships

• Uphold a professional, courteous, and customer-centric approach while engaging in chats, phone calls, and ticketing systems

⛳️ Requirements

• Strong knowledge of major operating systems - Windows, macOS, and Linux

• Familiarity with the OSI model and experience in troubleshooting network stacks - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc.)

• Understanding of encryption protocols - SSL/TLS and types of certificates

• Basic Windows administration skills, including Active Directory and Group Policies

• Practical experience with patch management and application troubleshooting

• Basic system log analysis skills beyond Event Viewer (e.g., /var/log/, application logs)

• Experience with antivirus, antimalware, defender, EDR, and MDR tools and applications

• Familiarity with Windows firewall concepts

• Exceptional written and verbal communication abilities

🏝️ Benefits

• Competitive industry salaries

• Comprehensive benefits packages

• Inclusive work environment

• Positive impact on the community

• Opportunities for internal mobility and professional development